Frequently Asked Questions
Everything you need to know about your ADO electric bike order.
How long does shipping take for my ADO electric bike?
Standard shipping typically takes 3-7 business days within Europe and the UK, as we ship directly from our local warehouses to ensure the fastest delivery possible.
What is your return policy?
We offer a 14-day return policy for unused bikes in their original packaging. Please contact our support team to initiate a return authorization and receive shipping instructions.
Do ADO bikes come with a warranty?
Yes, all ADO electric bikes come with a comprehensive warranty covering the frame for up to 10 years and key electrical components, including the motor and battery, for 12 months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm in select regions.
Are the bikes difficult to assemble?
Not at all. ADO bikes arrive 85-90% pre-assembled. Each package includes a toolkit and a step-by-step instruction manual to help you get on the road in under 20 minutes.
Where can I find replacement parts or batteries?
Original replacement parts, additional batteries, and accessories are available directly through our official website under the 'Accessories' section.